Debit Card Controls

1. How long does it take for a control or alert setting to take effect?

   Settings take effect as soon as the “Updating information” message in the app stops.

2. A threshold limit of $50 has been set but I can't get gas at some stations. Why?

   There are some merchant types where a merchant will pre-authorize the card for an amount that may be larger than the actual transaction amount. In this instance the pre-authorization amount must meet the threshold spend limit.

3. A threshold limit of $50 has been set, but I can get gas in some stations for more than $50. Why?

   Controls are only invoked during authorization of a transaction. In some cases, such as Gas Stations, a card may be tested for validity by doing a $1 pre-authorization, and the actual transaction amount is charged to the debit card after the transaction. Some gas stations will preauthorize for a maximum amount, e.g. $126, and some gas stations will check validating, e.g. $1. In the latter case, the actual transaction amount may exceed the limit, while in the former case, an authorization may be denied.